Refund policy

Last updated: September 11, 2026

Returns

You have 15 calendar days from the date you received your order to request a return. To be eligible, the product must be unused, in its original packaging, and in the same condition you received it.

To start a return, message us with your order number and the reason. We'll confirm the next steps, including the address to send the product to.

Damaged or incorrect products

If your order arrives damaged, incomplete, or different from what you purchased, contact us within 48 hours of delivery with photos of the product and packaging. We'll cover the replacement or refund as applicable, at no extra cost to you.

Refunds

Once we receive and inspect the returned product, we'll let you know whether your refund was approved. If so, the refund will be processed automatically to your original payment method within 5 to 10 business days.

Return shipping costs

Return shipping costs are covered by the customer, except in the cases of damaged, incomplete, or incorrect products described above.

Exceptions

For hygiene reasons, some personal care products are not eligible for return once opened or used, except in the case of a manufacturing defect.

Contact

Any questions about your return, message us.

This text is a general template and does not replace legal advice.